Faculti Help Centre

10,000 experts • 1M+ clips • 250M papers

Dedicated support, documentation, and guidance for researchers, institutions, and partners using the Faculti platform, API and reseach tools.

Product Updates & How-To Guides

Short walkthroughs covering new features, platform updates, and how to use Faculti effectively.

Faculti API

Faculti provides public API access to support openness, interoperability, and the advancement of education and research.

Open & Free for Research

The Faculti API is freely available for non-commercial, educational, and research projects.

No custom development, paid support, or licensing is required, provided usage does not imply endorsement or commercial affiliation.

Suggested attribution:
“Powered by Faculti – supporting open access to academic insight.”

How the API Works

The API uses standard HTTP requests and returns lightweight JSON, making it compatible with any modern language or platform.

Example endpoint: https://faculti.net/api/v1/videos/public?limit=3

Each response includes structured metadata such as title, speaker, institution, subject, DOI, and embed-ready video links.

Further technical details and examples are available at faculti.net/api-information .

Platform & Technical Support

Faculti operates from offices in the UK and the United States. Platform and technical support requests are managed via our ticketing system, with engineering support coordinated from the US (Eastern Time). Support is provided Monday to Friday, excluding public holidays. For faster routing, please contact the relevant department directly where appropriate.

Service Notice (28 Dec 2025 – 8 Jan 2026): We are currently undertaking planned platform work, including SAML authentication and the rollout of research.faculti.net. No disruption to core services is expected.
Raise a Support Ticket
UK Office: +44 20 8050 6776  |  US Office: +1 339-207-0134

Support Departments

Production & Editorial

Interview scheduling, publishing timelines, editorial workflow.

production@facultisupport.com

Accounts & Subscriptions

Invoices, renewals, institutional licensing.

accounts@facultisupport.com

Technical & Access

SSO, EZproxy, IP access, troubleshooting.

tech@facultisupport.com

Legal & Compliance

Copyright, licensing, agreements.

legal@facultisupport.com

Browse FAQs by Section

Accounts & Access

How do I access Faculti?

Visit faculti.net/login. Users can sign in using an email and password or via institutional single sign-on (SSO) where enabled by their organisation.

How do I navigate the Faculti platform?

Global search is available at the top of the platform, allowing you to search across interviews, clips, topics, and researchers.

The left-hand sidebar provides access to core tools including Ask, Explore, Discover, and Video IQ. Category navigation and institution pages are available at the bottom of the sidebar for subject- and affiliation-based browsing.

What authentication methods does Faculti support?

Faculti supports IP-based access, EZproxy, and SAML/Shibboleth SSO. These options allow seamless access for students, researchers, and staff without requiring individual accounts.

Library and IT teams can contact technical support to configure, test, or update authentication settings.

What is included in an institutional membership?

Institutional memberships provide access to all tools, archive, collections, subject-specific packages, and DOI-linked content.

Usage statistics, metadata, and citation tracking are included to support library reporting and research impact assessment.

Platform & Discoverability

What principles guide Faculti’s platform and publishing model?

Faculti is built around a simple principle: important research should exist as a permanent, citable, and discoverable part of the scholarly record. We focus on structured academic content that can be referenced, indexed, and preserved over time.

Every interview is produced editorially, published with full metadata, and designed to integrate with the same infrastructure used by journals, libraries, and research repositories.

How does Faculti support discoverability and research impact?

Faculti interviews are indexed and distributed across academic discovery systems used by universities, libraries, and researchers globally. Content is structured to surface in search engines, library tools, and institutional platforms.

This ensures research insights reach audiences beyond traditional publication channels while remaining academically credible and traceable.

What role do DOIs play on the Faculti platform?

As a Crossref member, Faculti assigns Digital Object Identifiers (DOIs) to new interviews at no cost to researchers. Each interview becomes a formally registered academic object.

DOI-linked content is fully citable, compatible with ORCID and reference managers, and remains permanently accessible regardless of platform changes.

Technical & Platform

What data does Faculti record on the platform?

Faculti records account identifiers, institutional access information (e.g. IP ranges or SSO attributes), and aggregated usage events required for authentication, subscription management, and reporting.

This data is used for access control, platform reliability, security monitoring, and service improvement.

How does Faculti use AI and does it train external models?

Faculti uses assistive AI technologies solely to enhance discovery, navigation, and contextual linking across research content. These tools help users find related interviews, topics, and papers more efficiently.

Faculti does not ingest, train, or feed any academic content, interviews, or materials into third-party AI systems or large language models (LLMs). All content remains securely hosted within Faculti’s own infrastructure.

How does the Faculti Chrome extension handle data?

The Faculti Chrome extension operates locally within the user’s browser and is activated only when explicitly opened by the user.

It does not collect, store, or transmit personal data, browsing history, credentials, or user identifiers. No background tracking or passive monitoring occurs.

Who should I contact for urgent or critical issues?

Please raise a support ticket for the fastest routing and response. Critical access or platform issues are automatically prioritised within the support system.